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GIFT CARD FAQS

  • + How can I purchase Emmiol e-Gift Card?

    To purchase Emmiol Gift card, click here and follow below mentioned steps:

    • Click on Gift Card option on Emmiol website
    • Then, on 'Select Gift Card' option
    • Enter recipient email address
    • Select or enter the Gift Card value
    • Make payment using your credit card, debit card & PayPal
    • On successful payment, the Gift Card details will be sent to the recipient’s email address
  • + I just received an Emmiol e-Gift Card. How do I use it?

    • For making a purchase with your Gift Card on Emmiol website enter your 15 digit Gift card number and 4 digit PIN at the checkout page. The purchase amount will be deducted from your Gift Card's available balance. Follow the below mentioned steps to redeem the gift card:

      • Add your fave items to the bag and click the 'Checkout' button.

      • Once you’ve reviewed and confirmed your address, click on ‘Continue to Payment’

      • Enter your 15 digit gift card code and 4 digit PIN in "Redeem a Gift Card" at the bottom.

      • Click on ‘Apply’ to redeem the balance

  • + Does Emmiol e-Gift Cards expire?

    No, Emmiol Gift cards have no expiration dates.

  • + When is the Emmiol issued e-Gift Card sent to the recipient?

    The Gift Card email is typically sent to the recipient within 24 hours of your purchase. If a Gift Card has not arrived within a reasonable time-frame please ensure that recipient checks e-mail 'Spam/Junk' inbox before contacting Emmiol Customer Support Team.

  • + How to check my e-Gift Card balance?

    To check your card balance or recent activity, click here to enter your 15 digit Gift card number and 4 digit PIN.

  • + What can my e-Gift Card not be used for or to purchase?

    Gift Cards are non-refundable following the loading of funds onto the Card. Gift Cards cannot be exchanged for cash. Cash cannot be withdrawn from the available balance of a Gift Card.

  • + How do I cancel a e-Gift Card?

    For Emmiol issued gift cards, we will not be able to perform cancellations and refunds after you have placed the order. Please review your order to ensure value entered is correct and the recipient details are accurate before completing your purchase.

  • + What exactly does the recipient receive when I send a Emmiol issued e-Gift Card?

    On the date of your purchase, an email is sent to the recipient informing him/her of your gift. The email contains card details such as the 15 digit card number, 4 digit PIN, card value, sender name, personal message, instructions to redeem etc..

  • + What can I do to ensure that the e-Gift Card is delivered to the recipient?

    We adhere to the industry best practices to ensure successful delivery of the Gift Card email. It is possible that some email clients may treat the Gift Card as Spam/Junk. Please ensure that: Correct email address of the recipient is provided. The recipient's e-mail inbox allows emails from the domain Emmiol@newsletter.emmiol.com

  • + What happens if I need to return something I purchased with my e-Gift Card?

    Partial or full Payment made through Gift Card will be refunded to the same Gift Card.

  • + How many e-Gift Cards can be used in one transaction?

    If you have received a Gift Card, you are eligible to use only one Gift Card in one transaction.

  • + GIFT CARD TERMS AND CONDITIONS

    By purchasing, using, or accepting an Emmiol e-gift card, you agree to enter into a contract with Emmiol and to be bound by these Terms and Conditions together with our Privacy Policy and Terms of Use and our website Terms and Conditions which are incorporated into these Terms and Conditions. Please read them carefully before purchasing, using or accepting a Gift Card. By purchasing, using or accepting a Gift Card, you accept that your contract with us for the Gift Card will be governed by these Terms and Conditions together with our Privacy Policy and Terms of Use and our website Terms and Conditions.
    You / your means only the person who has purchased the Gift Card from us or in selected stores. If you nominate another person to receive and use your Gift Card, you are authorising that person to use your Gift Card and any balance on your Gift Card.
    Gift Cards are not cheque guarantee, credit, charge cards, e-money or regulated payment instruments. Please note that Gift Cards are not regulated as payment instruments under the Payment Services Regulations 2017 and amounts on them are not electronic money under the Electronic Money Regulations 2011. Accordingly, rights and protections under those regulations do not apply and the Financial Conduct Authority does not supervise this service or the Gift Cards.

    PURCHASING AN E-GIFT CARD

    E-gift cards may be purchased and activated for a minimum value of $50 and a maximum value of $500. E-gift cards are only available in USD. Payment for e-gift cards is accepted by debit card, credit card and PayPal. You cannot purchase an e-gift card using another Gift Card.


    E-GIFT CARD DELIVERY

    Once your e-gift card order has been approved by us and your payment to us has cleared for the full purchase value of your e-gift card, your e-gift card will be delivered to the email address you nominate for delivery when completing your order or send us the recipient's email address via Emmiol@newsletter.emmiol.com. The email address you nominate for delivery should be yours or the person you have nominated to receive and use your e-gift card.
    Emmiol do not accept responsibility for any losses resulting from any e-gift card being delivered to an incorrect email address due to errors made by you within your order. You must therefore take extra care when entering details in your order.


    E-GIFT CARD DELIVERY

    Once your e-gift card order has been approved by us and your payment to us has cleared for the full purchase value of your e-gift card, your e-gift card will be delivered to the email address you nominate for delivery when completing your order or send us the recipient's email address via Emmiol@newsletter.emmiol.com. The email address you nominate for delivery should be yours or the person you have nominated to receive and use your e-gift card.
    Emmiol do not accept responsibility for any losses resulting from any e-gift card being delivered to an incorrect email address due to errors made by you within your order. You must therefore take extra care when entering details in your order.


    REDEEMING A GIFT CARD

    Your Gift Card can only be used to make purchases online at emmiol.com. Any purchases made using any amount on your Gift Card by you or any other person will also be subject to our website Terms and Conditions, Terms of Use and Privacy Policy.
    If the entire amount on your Gift Card has not been spent, the remaining balance will be updated after every transaction and will remain on your Gift Card to use.


    RETURNING ITEMS PURCHASED WITH AN E-GIFT CARD

    If you or the person you have nominated to receive and use your Gift Card have purchased items with a Gift Card, but then subsequently return the items and are entitled to a refund for them in accordance with our general website Terms and Conditions, any money owing by us for the refund will be added to the remaining balance on the Gift Card (for any purchase amount originally taken from your Gift Card).


    DELETED, STOLEN OR USED GIFT CARDS

    Emmiol shall not be responsible if a Gift Card is deleted, lost, stolen, or used (as applicable) without permission. We reserve the right to refuse to accept a Gift Card which we deem to have been duplicated, tampered with, or otherwise suspect has been affected by fraud.
    We cannot be held responsible for e-gift cards that cannot be delivered due to the recipient’s spam filters, firewalls, capacity of the mailbox, and any other factors outside our control. Emmiol is unable to replace Gift Card(s) if stolen.


    CANCELLATION OF YOUR E-GIFT CARD

    You have the right to cancel your e-gift card within 14 days of your order being placed at your nominated email address for delivery provided that you give Emmiol formal written notice of your intention to cancel by contacting our customer services team at: support@emmiol.com, and provided that you have not used the funds on your e-gift card. If you decide to exercise your cancellation right, Emmiol will refund the amount of your e-gift card to the original payment method used to purchase the e-gift card within 30 days of our customer services team receiving your written notice of cancellation.


    GENERAL

    Gift Cards and their balance cannot be returned or refunded, in whole or in part, except in accordance with your statutory legal rights. Gift Cards and their balance cannot be resold, exchanged for cash or transferred for any value by you or anyone else other than for purchasing items from emmiol.com only.
    We reserve the right to cancel any order for your e-gift card and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and will give you the opportunity to place a new order. Your refund will be processed within 7 working days.
    We reserve the right to terminate your order for your e-gift card, if we believe you have breached any of these Terms and Conditions or if we suspect fraudulent activity. We also reserve the right to terminate any order made using any balance on your Gift Card, if we believe you (or the person placing the order) have breached any of these Terms and Conditions or if we suspect fraudulent activity. If we terminate your order we will refund the sums you have paid to us within 7 working days, less any costs directly incurred by us as a consequence of your breach of these Terms and Conditions.
    We reserve the right to change or add to these Terms and Conditions for security, legal or regulatory requirements. We will give you at least one month’s notice of any such changes or additions.
    If you require further information about our Terms and Condition, or your use of your Gift Card, please contact a member of our customer services team at: support@emmiol.com


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